Returns & Refunds

We want you to feel supported if something goes wrong with your purchase. Returns, replacements, and refunds are handled by the relevant Alibaba supplier, subject to the terms and eligibility requirements applicable to your order.

How to Request a Return

Contact NuruAsili through our Contact Us page with your order number, the reason for your request, and clear photos or videos where relevant. We will help coordinate your request with the supplier.

Damaged, Incorrect, or Defective Items

If your item arrives damaged, defective, or different from what you ordered, please report the issue promptly. Keep the item and its original packaging while your request is reviewed.

Return Approval & Instructions

The relevant Alibaba supplier will review your request and provide instructions for eligible returns. Please wait for approval and the correct return address before sending an item back.

Refunds & Replacements

Approved refunds or replacements will be arranged through the supplier’s applicable process. Eligibility, return deadlines, shipping costs, and processing times depend on the terms of the specific order.

Need Help?

Contact NuruAsili with your order details, and we will assist you with the next steps.